Update on the car: Mercedes sucks more. They called me a couple days after I brought the car in and said that they were refusing my demand that I get my money back under the lemon law. Corporate headquarters refused to pay up without knowing what was wrong with the car. Of course, if they knew what was wrong with the car and could fix it, I’d be far more likely to take the car back. So now, on the sixth time I bring the car in, the local dealer actually called for help, and are getting a field engineer from Corporate to take a look. Unbelievable. It took six tries before I finally elicit “Oh, wow, maybe we shouldn’t blow him off this time.”
And then they made me come in and waste an hour this morning to switch cars. I’d taken a rental car last week when I came in, but that costs them $30/day, so they asked me to come in and switch it for a loaner car from their fleet. I told them I was pretty busy, and didn’t have time to come in. They said they’d have it ready when I came in at 9, and I’d be on my way quickly. Of course, they lied. I got there, and they’re like “Oh, we were supposed to get a car for you, weren’t we?”. So they go looking for a car, bring it around for me, are about to give it to me, and realize that it has no gas. They take it away again, I wait another 20 minutes while they go gas it up, and finally I’m on my way. At this point, I’m close to starting to charge them my hourly rate for the waste of my time.
I’m getting treated like crap. Don’t ever do business with Mercedes. They’re awesome cars when they work, but it seems like the entire corporation is about avoiding ever admitting that one of their precious cars might not work. I can’t begin to express how incredibly frustrated and angry I am at this point. Tomorrow’s my last day at this job, and I was looking forward to some relaxing time off, and instead I’m going to be stressed for the next two weeks dealing with this crap. It’s not okay. I’m looking into legal representation now to see what my options are. Maybe I can nail them to the wall. I sure hope so.
In the meantime, I’m going to start finding Mercedes bulletin boards, and start trashing them as much as I can.