{"id":493,"date":"2006-05-15T10:12:40","date_gmt":"2006-05-15T14:12:40","guid":{"rendered":"http:\/\/www.nehrlich.com\/blog\/2006\/05\/15\/direct-from-dell-by-michael-dell\/"},"modified":"2006-05-15T10:14:13","modified_gmt":"2006-05-15T14:14:13","slug":"direct-from-dell-by-michael-dell","status":"publish","type":"post","link":"https:\/\/www.nehrlich.com\/blog\/2006\/05\/15\/direct-from-dell-by-michael-dell\/","title":{"rendered":"Direct from Dell, by Michael Dell"},"content":{"rendered":"<p><a href=http:\/\/www.amazon.com\/exec\/obidos\/ASIN\/0060845724\/ericnehrlisho-20>Amazon link<\/a><\/p>\n<p>I was kind of skeptical of this book when Joel handed it to me, but it was surprisingly good.  It doesn&#8217;t have any original ideas, and didn&#8217;t change how I think, but the book was well-written (apparently by Catherine Fredman) and did a good job of describing how Dell had taken some basic business precepts and actually implemented them at their company.  Things like &#8220;Build a company of owners&#8221;, &#8220;Develop a customer-focused philosophy&#8221;, &#8220;Narrowing our focus&#8221;, etc.  It&#8217;s all really basic stuff, but they spin a good story of how these principles apply to the growth of Dell the corporation.  <\/p>\n<p>Reading the book did provoke me into thinking about whether I believed in the principles Dell was laying out, and how I would apply the principles at my own company.  I do find it a bit ironic that listening to the customer is emphasized so much in the book, yet a couple weeks ago it took us five hours on the phone to get Dell to acknowledge that a part they had sent us was broken and that they needed to replace it.  Perhaps the principles are not as well disseminated as they once were.<\/p>\n<p>Summary: Quick read, well done, nothing earth-shattering, but a nice reminder of some basics.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Amazon link I was kind of skeptical of this book when Joel handed it to me, but it was surprisingly good. It doesn&#8217;t have any original ideas, and didn&#8217;t change how I think, but the book was well-written (apparently by Catherine Fredman) and did a good job of describing how Dell had taken some basic [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[31,13],"tags":[],"class_list":["post-493","post","type-post","status-publish","format-standard","hentry","category-joelbooks","category-management"],"_links":{"self":[{"href":"https:\/\/www.nehrlich.com\/blog\/wp-json\/wp\/v2\/posts\/493","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nehrlich.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.nehrlich.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.nehrlich.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nehrlich.com\/blog\/wp-json\/wp\/v2\/comments?post=493"}],"version-history":[{"count":0,"href":"https:\/\/www.nehrlich.com\/blog\/wp-json\/wp\/v2\/posts\/493\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.nehrlich.com\/blog\/wp-json\/wp\/v2\/media?parent=493"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.nehrlich.com\/blog\/wp-json\/wp\/v2\/categories?post=493"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.nehrlich.com\/blog\/wp-json\/wp\/v2\/tags?post=493"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}