Comments on: Mercedes sucks http://www.nehrlich.com/blog/2005/04/26/mercedes-sucks/ Eric Nehrlich, Unrepentant Generalist Sat, 04 Feb 2012 15:12:49 +0000 hourly 1 http://wordpress.org/?v=3.1.3 By: Rus http://www.nehrlich.com/blog/2005/04/26/mercedes-sucks/comment-page-1/#comment-14840 Rus Tue, 06 Feb 2007 21:15:18 +0000 http://www.nehrlich.com/blog/2005/04/26/mercedes-sucks/#comment-14840 I own a 1999 ML and have experienced the same problem -- sudden loss of power while driving at high speeds, i.e. under load. The dealership first suggested a Mass Air Flow Meter replacement which I consented too... then a few months later, after the same problems occurred, I got the same song and dance ("looks like the mass air flow meter needs replacing"). At first, because they said they would replace it under a parts warranty for free I was thinking that I would just do it, but I persisted and said that I really didn't think it was an air flow problem. Perhaps the bad meter readings were the effect of a problem somewhere else. Well, they disagreed with me and just wanted to go by what the computer was telling them instead of actually thinking on their feet or something... either out of disinterest or laziness or both. So I took the car to another shop (not a dealership, but a shop that only services Mercedes vehicles) and had them look at the car. After some investigation, they found the actual problem... a faulty fuel filter at the outlet in the gas tank. It was replaced and I've never experienced the power loss problem again. I love our ML. But for that one problem, it has been a rock solid car. I recommend the Mercedes product to anyone and everyone; I just won't recommend our local dealership for service. ;) cheers. --rus. I own a 1999 ML and have experienced the same problem — sudden loss of power while driving at high speeds, i.e. under load. The dealership first suggested a Mass Air Flow Meter replacement which I consented too… then a few months later, after the same problems occurred, I got the same song and dance (“looks like the mass air flow meter needs replacing”). At first, because they said they would replace it under a parts warranty for free I was thinking that I would just do it, but I persisted and said that I really didn’t think it was an air flow problem. Perhaps the bad meter readings were the effect of a problem somewhere else. Well, they disagreed with me and just wanted to go by what the computer was telling them instead of actually thinking on their feet or something… either out of disinterest or laziness or both. So I took the car to another shop (not a dealership, but a shop that only services Mercedes vehicles) and had them look at the car. After some investigation, they found the actual problem… a faulty fuel filter at the outlet in the gas tank. It was replaced and I’ve never experienced the power loss problem again. I love our ML. But for that one problem, it has been a rock solid car. I recommend the Mercedes product to anyone and everyone; I just won’t recommend our local dealership for service. ;)

cheers.

–rus.

]]> By: Eric Nehrlich, Unrepentant Generalist || Customer service || October || 2006 http://www.nehrlich.com/blog/2005/04/26/mercedes-sucks/comment-page-1/#comment-7816 Eric Nehrlich, Unrepentant Generalist || Customer service || October || 2006 Sat, 21 Oct 2006 19:10:44 +0000 http://www.nehrlich.com/blog/2005/04/26/mercedes-sucks/#comment-7816 [...] Contrast these examples with other experiences where the customer experience is less satisfactory. I don’t expect to get any help when I shop in a department store or a Wal-Mart - it’s a transactional experience where I give them money and they give me merchandise. The same for most restaurants - a lot of waitrons get confused when asked what they recommend off the menu. And we’ve all heard of the AOL cancellation story. We may still use such services when it is convenient and cheap, but there is absolutely no loyalty on our part if another service comes along. To use a term from my classes, such services are commodities where they can only compete based on price and efficiency. And lord help you if you’re a theoretically luxury brand that fails to get the experience right - my experience with Mercedes has turned me against them for life. [...] [...] Contrast these examples with other experiences where the customer experience is less satisfactory. I don’t expect to get any help when I shop in a department store or a Wal-Mart – it’s a transactional experience where I give them money and they give me merchandise. The same for most restaurants – a lot of waitrons get confused when asked what they recommend off the menu. And we’ve all heard of the AOL cancellation story. We may still use such services when it is convenient and cheap, but there is absolutely no loyalty on our part if another service comes along. To use a term from my classes, such services are commodities where they can only compete based on price and efficiency. And lord help you if you’re a theoretically luxury brand that fails to get the experience right – my experience with Mercedes has turned me against them for life. [...]

]]> By: Kevin http://www.nehrlich.com/blog/2005/04/26/mercedes-sucks/comment-page-1/#comment-3549 Kevin Tue, 29 Aug 2006 01:53:31 +0000 http://www.nehrlich.com/blog/2005/04/26/mercedes-sucks/#comment-3549 My wife has an SLK230 where the warning light for coolant level keeps coming on when she drives on the highway. We've taken it back 3 times, each time they "fix" it or have another excuse. Her $55K SLK230 has more problems and worst service in 20K miles than I ever had with my 1999 Ford Ranger with 145,000 miles. It cost me $13,000 new. Mercedes sucks. She'll never buy another again. At least they could just fix the problem, but they don't even know what it is. My wife has an SLK230 where the warning light for coolant level keeps coming on when she drives on the highway. We’ve taken it back 3 times, each time they “fix” it or have another excuse.

Her $55K SLK230 has more problems and worst service in 20K miles than I ever had with my 1999 Ford Ranger with 145,000 miles. It cost me $13,000 new.

Mercedes sucks. She’ll never buy another again. At least they could just fix the problem, but they don’t even know what it is.

]]> By: craig foley http://www.nehrlich.com/blog/2005/04/26/mercedes-sucks/comment-page-1/#comment-3077 craig foley Mon, 26 Jun 2006 19:39:42 +0000 http://www.nehrlich.com/blog/2005/04/26/mercedes-sucks/#comment-3077 I have a 2003 SL500 that cost over $100k and it has had 2 recalls, a partial brake failure, numerous electrical problems, and is now sitting on Nantucket Island locked in Park because of an electrical failure in the security module. So I called roadside assistanec and the told me if I can get it towed to the ferry and taken to Hyannis they will take it from there. Now we know why Mercedes J>D> Power ratings have dropped pricipitously. I now own my last Mercedes. I have a 2003 SL500 that cost over $100k and it has had 2 recalls, a partial brake failure, numerous electrical problems, and is now sitting on Nantucket Island locked in Park because of an electrical failure in the security module. So I called roadside assistanec and the told me if I can get it towed to the ferry and taken to Hyannis they will take it from there. Now we know why Mercedes J>D> Power ratings have dropped pricipitously. I now own my last Mercedes.

]]> By: Sarah McBride http://www.nehrlich.com/blog/2005/04/26/mercedes-sucks/comment-page-1/#comment-786 Sarah McBride Tue, 18 Oct 2005 02:31:51 +0000 http://www.nehrlich.com/blog/2005/04/26/mercedes-sucks/#comment-786 I think your prayers have been heard. Because of Mercedes' low( i mean low) sales, their company is at a great risk to losing it all. (read more: <a href="http://dealsinparts.blogeasy.com/" rel="nofollow">Auto Parts Magazine</a>). As for your car, now's the best time to give some hybrids a try(i like these cars) or maybe anything that won't stop in the middle of the highway. I think your prayers have been heard. Because of Mercedes’ low( i mean low) sales, their company is at a great risk to losing it all. (read more: Auto Parts Magazine).

As for your car, now’s the best time to give some hybrids a try(i like these cars) or maybe anything that won’t stop in the middle of the highway.

]]> By: The Rantings of Eric Nehrlich || More car crap || May || 2005 http://www.nehrlich.com/blog/2005/04/26/mercedes-sucks/comment-page-1/#comment-52 The Rantings of Eric Nehrlich || More car crap || May || 2005 Thu, 26 May 2005 16:34:49 +0000 http://www.nehrlich.com/blog/2005/04/26/mercedes-sucks/#comment-52 [...] to the Galaxy Mercedes sucks more Being all I can be, whatever that may be Quick hits Mercedes sucks Killer cars and giving notice I bought art! B [...] [...] to the Galaxy Mercedes sucks more Being all I can be, whatever that may be Quick hits Mercedes sucks Killer cars and giving notice I bought art!

B [...]

]]> By: Angela http://www.nehrlich.com/blog/2005/04/26/mercedes-sucks/comment-page-1/#comment-50 Angela Fri, 20 May 2005 11:03:29 +0000 http://www.nehrlich.com/blog/2005/04/26/mercedes-sucks/#comment-50 I have been trying to get the new 2006 ML since placing an order and putting a down payment four months ago. I could not be told a final price until three days before the car was due. I had to ala carte all options. Who would've know that they sold Merecedes with almost no options. I was up 50% of the cost of the car, ridiculous! Now the car is hot and my car has been sold out from under me, and I--the first one to put money on the car at either dealership, am without a car. They claim its a recall issue on a one month old car-- It's really an elitist Mercedes thing. They think I haven't any other options. Don't even get me started on the company as a whole. Hell, we're German! If we ran our business like this, we couldn't afford Mercedes! I think I'll go buy a Lexus. They hold their value, come with options, and can tell me a price. They even give me a loaner snazzy Lexus while it's in service, which I hear is rarely, which would explain the $80K loaners running around. Or, hell, maybe I'll buy a Hundai! I have been trying to get the new 2006 ML since placing an order and putting a down payment four months ago. I could not be told a final price until three days before the car was due. I had to ala carte all options. Who would’ve know that they sold Merecedes with almost no options. I was up 50% of the cost of the car, ridiculous! Now the car is hot and my car has been sold out from under me, and I–the first one to put money on the car at either dealership, am without a car. They claim its a recall issue on a one month old car– It’s really an elitist Mercedes thing. They think I haven’t any other options. Don’t even get me started on the company as a whole. Hell, we’re German! If we ran our business like this, we couldn’t afford Mercedes! I think I’ll go buy a Lexus. They hold their value, come with options, and can tell me a price. They even give me a loaner snazzy Lexus while it’s in service, which I hear is rarely, which would explain the $80K loaners running around. Or, hell, maybe I’ll buy a Hundai!

]]> By: aneel http://www.nehrlich.com/blog/2005/04/26/mercedes-sucks/comment-page-1/#comment-26 aneel Tue, 03 May 2005 00:30:03 +0000 http://www.nehrlich.com/blog/2005/04/26/mercedes-sucks/#comment-26 Didn't Jascha get his motorcycle declared a lemon? It might be worth talking to him about it. Didn’t Jascha get his motorcycle declared a lemon? It might be worth talking to him about it.

]]> By: The Rantings of Eric Nehrlich || Mercedes sucks more || May || 2005 http://www.nehrlich.com/blog/2005/04/26/mercedes-sucks/comment-page-1/#comment-25 The Rantings of Eric Nehrlich || Mercedes sucks more || May || 2005 Mon, 02 May 2005 23:26:48 +0000 http://www.nehrlich.com/blog/2005/04/26/mercedes-sucks/#comment-25 [...] Recent posts Mercedes sucks more Being all I can be, whatever that may be Quick hits Mercedes sucks Killer cars and giving notice I bought art! More [...] [...] Recent posts
Mercedes sucks more Being all I can be, whatever that may be Quick hits Mercedes sucks Killer cars and giving notice I bought art! More [...]

]]> By: The Rantings of Eric Nehrlich || Quick hits || April || 2005 http://www.nehrlich.com/blog/2005/04/26/mercedes-sucks/comment-page-1/#comment-19 The Rantings of Eric Nehrlich || Quick hits || April || 2005 Thu, 28 Apr 2005 18:12:03 +0000 http://www.nehrlich.com/blog/2005/04/26/mercedes-sucks/#comment-19 [...] ex For A Good Cause Powered by del.icio.us and RSS Digest Recent posts Quick hits Mercedes sucks Killer cars and giving notice I bought art! More [...] [...] ex For A Good Cause
Powered by del.icio.us and RSS Digest

Recent posts
Quick hits Mercedes sucks Killer cars and giving notice I bought art! More [...]

]]>